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Enter the discount code FB333 when you finish your shopping and receive ADDITIONAL 10 % discount on your purchase with ARATTA
Save 30% total.
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Terms & Conditions

These General Terms and Conditions are an integral and supplementary part of an order placed with ARATTA B.V which is based in Zutphen (Netherlands), for orders placed via the Internet or by telephone.

 

Offers

Unless otherwise agreed, deliveries shall be performed in accordance with the presented sample or model and its description. Colour, structure and processing shall be subject to change. Furthermore, any information shall be subject to errors due to technical difficulties of our shop system or incorrect information provided by our suppliers.

 

 

Delivery

We shall deliver our goods within the indicated delivery periods according to the product description. Our products are delivered only on specified delivery dates in accordance with the product description. Except cases for which we are not responsible.

No claim for compensation is possible in the event of delays in delivery as well as of not delivering within the set delivery dates. Deliveries shall only be made to the kerbside and not to home, closest to the point to which the carrier can drive his vehicle.

It is not often, but it can happen that the delivered products are damaged during transport even though the packaging itself does not appear to be damaged. For all eventualities, please proceed as follows:
- Please print out the damage report, which we will send you by e-mail and have it ready when the goods are delivered. If you have not received a delivery report, please use the delivery report of the driver or a blank page.
- If the packaging is damaged, it is vitally important that all items are checked for damages in the presence of the vehicle driver. After the goods have been inspected, please make a note of the damages on the damage report.
- - If the packaging is damaged, it is vitally important that all items are checked for damages in the presence of the vehicle driver. After the goods have been inspected, please make a note of the damages on the damage report.
- It is essential that the damage report is signed by both yourself and the driver.
- You must keep a copy of the damage report as a proof.

Damages that are not reported exactly according to these instructions will not be reimbursed either by us or by the carrier. Then there is also no longer the possibility of exchanging or returning the goods free of charge. Please do not give the driver your signature until he has confirmed the inspection of the goods and the packaging in writing.

The time specified in the dates is related to working days (from Monday to Friday) and not to the entire week (weekend and public holidays).

Some products are delivered to the customer directly from the producer on disposable palette. A disposable palette, which as in the case of cardboard and other packaging should be removed by the customer at his own cost. The shipping company does only collect reusable pallets.

 

Time of Ordering, Ownership

The contract between ARATTA B.V. and you as the Customer shall come into existence at the time and date when you accept the General Terms and Conditions and bindingly confirm an order on our website. You as the Customer hereby recognize the logged content of our website as a means of evidence. You shall receive an email containing your order as a confirmation if correct information has been provided. Until the full payment of the purchase price, the goods shall remain the property of ARATTA B.V. Said company shall be entitled to cause a relevant entry in the Register of Title Retentions at the Buyer’s expense if it considers the claim to be at risk.

 

Copyright

The copyright to the design of our website and to its contents, including but not limited to texts and graphics, is held entirely by ARATTA B.V.. Without our prior written consent, it shall not be permitted to copy, download or otherwise use any part thereof for one’s own purpose. This shall not apply to our special links that are provided for downloading.

 

Liability and Applicable Law

We shall not be liable for any damage that we could not have influenced ourselves. For any damage which results from the purchase, shipment or use of the products and which we could have prevented, we shall be liable up to the purchase amount of the product. The maximum amount of loss shall be limited to GBP 3000 in any case.

 

Complaints and Warranty

Any complaints shall be made within 7 days after the receipt of the goods. Any defects emerging at a later date, i.e. during the warranty period, shall be reported immediately after their discovery. As a rule, the warranty period for our products is indicated in the purchase agreement, which you shall receive in advance or together with the delivery. In the absence of such indication, a warranty period of 24 months shall apply.

To claim the warranty the buyer is obligated to show the sales document.

Any damage resulting from wear and tear, ageing or improper handling shall be excluded from the warranty. The minor damages are defined as any damages not noticeable with a bare eye in natural lighting conditions from the distance of 3 meters standing diagonally to a damaged product. In case of the minor damages any claims against the seller are unfounded. The warranty shall expire if the goods have been processed or altered despite recognisable defects.

Defects shall be rectified by ARATTA B.V. free of charge, unless ARATTA B.V. prefers to provide faultless goods by way of replacement. Any further claims shall be excluded.  For defects that are not covered by the warranty of the seller, the buyer will receive a suitable offer. Under warranty, the customer has to return at his expense the goods within 14 days after discovery of the defect to the warehouse address the seller is specifying. In case of replacement, the customer pays for shipping expenses.

All the services (payment fees, express delivery, installation, etc.) are excluded from the refund. In case of technical products or built-in appliances, the customer has to identify the faulty part himself or ask a qualified technician to do so, and send the item to us.

Returns

Returns shall only be accepted within 14 days of receipt by the Customer. Any product you return must be in the same condition you received it and in the original packaging. The purchase price shall be refunded if the goods are returned in their original packaging and unopened (within 14 days from receiving the product). The client has to pay in any case for the return transportation cost. Items that are custom made are generally not returnable. Please note that all furnitures with a kind of material, colors and direction of the laying space choose by the customer are considered custom ordered items.

 

Dimensions & Photos

All of our furniture is hand-made. As such, actual dimensions may differ slightly from those published. Also the pictures might slightly deviate from the product you will receive.

 

Transportation risks, damages and transport insurance

Transportation is at the risk of the customer, but is partially covered by transport insurance. The customer is obliged to immediately review the accuracy, completeness and integrity of the goods delivered or picked up. The damage of the goods delivered or collected must be reported to us no later than 24 hours after delivery by written notification. The original packaging must be kept by the customer in case of a claim; it should only be disposed after written confirmation from us. At the end of the order process, the client can optionally purchase a transport warranty, it may cover any loss and damage during transportation. A transportation warranty covers damage and loss during the transport up to the value of the goods at the time of ordering. The customer can only get a repair, exchange (new delivery) or a financial compensation up to the value of the goods. The decision to repair, exchange or financial compensation can be decided only by the seller. The damage of the goods delivered or collected must be reported to us by e-mail within 24 hours. The customer is obliged to meet these deadlines to take advantage of the warranty. The shipping warranty is not available if it was not purchased during the ordering process. In case of a product return, the amount of the transportation warranty will not be refunded. Repairs carried out by the customer without our consent from cannot be further processed in the warranty.

 

Disclaimer

Persons retrieving information from websites of ARATTA B.V. declare that they agree to the following conditions. Possible special agreements concerning specific services or products of ARATTA B.V. are effective alongside these conditions. No warranty for completeness and accuracy

The data published on the website is provided by ARATTA B.V.exclusively for personal use as well as for information purposes, it can be amended at any time without advance notice. ARATTA B.V. assumes no warranty (neither explicitly nor tacitly) for the accuracy, completeness and topicality of the data published on the ARATTA B.V. website, even if the required thoroughness was applied in collecting it from sources deemed to be trustworthy.

 

Liability limitations

ARATTA B.V. excludes unconditionally any liability for loss or damage of any kind - be it for direct, indirect or consequential damage - that may arise from the use, respectively the access to the Beliani GmbH website or from links to third party websites. ARATTA B.V. does not guarantee that the individual segments of its website function flawlessly. In addition, ARATTA B.V.rejects any liability for unauthorised tampering with the Internet users’ computer system. Thereby, ARATTA B.V.  points explicitly to the dangers of viruses and the possibilities of targeted hacking attacks. In order to fight viruses we recommend the use of the latest browser versions as well as the installation of anti-virus software which is constantly updated. Opening e-mails of unknown origin and unexpected attachments in an e-mail should be categorically avoided.

 

Using the ARATTA B.V. website 

The entire content (design, text, graphics etc.) of the ARATTA B.V.website is protected by copyright. The individual elements of the website belong exclusively to the website operator, ARATTA B.V.Storing or printing individual pages and /or passages of the ARATTA B.V. website is only permitted if the complete source reference is indicated. By saving or otherwise reproducing software or other data from the ARATTA B.V. website, the respective terms and conditions of use count as being accepted. All rights of ownership remain with ARATTA B.V.. Reproducing (entirely or partially), transmitting (electronically or otherwise), modifying, linking with or using the Beliani GmbH website, is only permitted with the explicit and written permission of ARATTA B.V.

 

Linked websites

Certain links on the ARATTA B.V.website direct to third party websites. These are completely outside the ARATTA B.V. sphere of influence, therefore ARATTA B.V. cannot accept any responsibility whatsoever for the accuracy, completeness and legitimacy of the content of such websites nor for possible offers and services contained there.

 

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